FAQ for Mobiles

Snuko Anti-Theft & Data Recovery for mobiles is a sophisticated tracking software which protects your phone and data from loss/theft. Once Snuko is installed, should you report your phone as lost or stolen the software immediately springs into action and begins the process of:

• Generating GeoLocation tracking information
• Encrypting and backuping your data
• Capturing information about any unauthorised SIM cards inserted into your phone
• Finally, locking it down from further unauthorised use

Yes. Snuko currently offers an official v2.0 release of anti-theft software for Android phones and 1.6 version for BlackBerry phones.

Snuko uses multiple layers of security to ensure that your data remains private and secure, making sure that no one but yourself has access to it.

No. Your phone will be set to check in with our servers on a regular basis, but as long as its status hasn't changed (i.e. that you have not reported your phone as lost or stolen) the tracking and recovery services will NEVER be turned on. We do NOT keep track of your device's location or usage while it is in your possession - the tracking process is triggered only by YOU when either reporting the device as lost/stolen or when using the “Test Phone Location” function from the main menu of the Snuko application on your phone. ONLY you will have access to your devices data and usage.

No. Our software is designed to be as efficient as possible, the memory footprint and resources used are extremely minimal. The only time you may notice an impact on the performance of your phone, could be after initiating the data restore process once your stolen phone has been returned. This impact will depend on the amount and type of data which you have selected to recover.

Yes. Snuko will work as long as the local network service provider gives you coverage and you have data access.

Snuko is currently only available on Android (OS version 1.6 or higher) and BlackBerry (OS version 5.0 or higher) phones.

No. Our Snuko for mobiles will remain on your phone until you decide to remove it.

In order for Snuko to fully protect your device, please ensure the following: 1. GPS is turned on; 2. Data roaming is enabled when travelling abroad; 3. You have an available internet connection.

You will be able to enter personal details such as your first name, last name and email address. This is particularly useful when have Snuko installed on multiple phones as it helps easily identify each one. Additionally, you can also select the category and brand of the phone as well as include a short description and the phone IMEI number.

Yes, you can do this by clicking on the “Account Information” link above your dashboard after logging in. You will be able to change the email address as well as choose a new password.

Once you see the “Setup Complete!” message displayed at the end of the Snuko installation, this indicates that our software has been successfully installed on your phone. You can verify this by logging in to your account online and checking to see that the status for this item in your dashboard says “Ok (Installed)”.

Yes. You will be asked to enter your Snuko device password each time you try to access the Snuko application. This prevents unauthorised users from being able to perform functions such as restoring your data or changing your password.

This is the password which you were asked to set during the installation of the Snuko application onto your phone. To change this you will need to open the Snuko application and select the “Change Password” menu item. You will then be asked to enter and confirm your new password.

By selecting this option, your phone will be locked from any further use and you will be presented with a screen asking you to enter a password in order to unlock it again. You will also find a “Snuko-Lock” icon within your phone´s application list which provides you with a shortcut to perform the same function. It´s a good idea to get into the habit of using this feature when putting your phone down, particularly in crowded public places, as having the lock screen displayed along with the Snuko Anti-Theft logo will act as a powerful deterrent to any potential thieves.

Yes. Open the app on your device and select the “Test Snuko Now” option from the main menu. Snuko will begin the process of gathering information about your device as if it was lost (but DOES NOT encrypt or back up your data). It will get the current location, take photos using the camera/s, capture information about the SIM card, IP address and last successful connection to the Snuko servers.

This is a two stage process. Firstly, you will need to log into your Snuko account online, select the item from your dashboard and then click on the “Uninstall Item” button. You will see the status for this item change from “OK (Installed)” to “Install Now”. Secondly, you will need to go to the Snuko application on your phone itself and remove the software. To permanently delete this item from your online account, select the relevant item and as long as the status is “Install Now” you will see a “Delete Item” button. Click on this and your item will be removed permanently.

The lock screen can be activated in 3 ways: by clicking on the Snuko Lock icon, selecting “Lock Device” from the Snuko main menu option, or automatically when reporting your device as lost. You can also choose to display the Snuko Lock screen by default after your device has been idle for a certain period of time. This is done within the Configuration section of the main menu*. For additional security, you can check the “PIN Protect lock screen” option which will prompt for your Snuko PIN code to be entered before the lock screen can be dismissed.

Snuko strongly recommends that you set this lock screen for use on a daily basis as should your device get lost, the Snuko Lock screen allowa the finder to enter their contact details so that you can get hold of them to recover it.

To set Snuko as the default lock on your Android device, please complete the following steps:

1. Press the Home button.
2. You will now be asked to select the home screen application from those currently available.
3. Enable the “use by default for this action” option.
4. Then click "Snuko" from this list.

Log into your online account immediately, select your item from the dashboard and click on the Report as Lost button.

When you report your phone as lost/stolen, our servers will send an immediate notification to it which will trigger the start of the data encryption and lock down processes. Shortly after this, Snuko will display a “locked” screen which requires your device password to be entered in order to continue using the phone. Without this, the phone will be locked down from further use.

Yes. However, the process of data backup is only initiated once your phone has been reported as lost/stolen. Snuko will create an encrypted backup of your contacts* to prevent unauthorised access. This backup, as well as an encrypted copy of your call logs, SMSs (Android only), and Application list will also be sent to our secure servers. When you report your device as found, Snuko will then automatically begin the process of restoring the data back to your phone.

* Contacts which are stored on the SIM card will not be backed up (we therefore strongly recommend that you move them onto your phone´s internal memory – see the “Snuko On My Phone” section above for more details on how to do this)

Yes. Should an unauthorised person attempt to insert a different SIM card into your phone, they will be prompted to enter your Snuko device password in order to authorise it and continue using the phone. If the correct password is not entered then details about this SIM card will be captured and displayed within your account with a status of “Unauthorised”. These details* could include the SIM Card number, the phone number and the International Subscriber ID (IMSI). The next time you log in on our website, a “Device Alert” message will appear before you are taken to your account dashboard which will advise you of the unauthorised SIM card change. This alert will also give you the date and time that the event took place along with a link to view the exact details of the SIM card.

* the capture of these details is dependent on the network service provider of the SIM card

Using GPS (or WiFi and cell-tower triangulation) Snuko will provide Google Map images of where your device has been used. To view this information, log into your account online and click on the Item Events and Data tab.

When the finder turns on your phone, they will be presented with the lock screen which states that it is protected by Snuko and that the owner has reported it as lost. This screen provides the finder with the ability to enter their contact details and a short message to submit to the owner advising that they have the phone in their possession. Snuko will then capture this information and display it on the Item Events & Data tab within your account dashboard (under the Finder Info section). The next time you log into your account, you will receive a “Device Alert” message advising you of this. You are then able to get in contact with the finder to arrange the collection of your phone.

You should log into your account online, select the device from the dashboard and click on the “Report as Found” button. The next time your phone checks in for a status update it will switch to unlocked mode and you will be able to access it again.

Should you wish to access your phone immediately after finding it, there is a link at the bottom of the lock screen which says “Unlock Now”. Clicking on this will prompt you to enter your Snuko device password which will then temporarily unlock your phone. It will remain in temporary unlock mode for 5 minutes. To permanently unlock it you will need to log into your online account and report it as found.

You should log into your account online, select the device from the dashboard and click on the “Report as Found” button. This will set your device to unlocked mode so that you may gain access to it again. You can then begin the process of recovering your data using the Snuko application.

The data on your phone will still be in an encrypted state from being reported as lost. After reporting your phone as found on our website, open the Snuko application on your phone and select the “Restore Data” item from the main menu. There are three categories of data which you can choose to restore: Contacts, Media(e.g music, movie and picture files) and Files(any other data stored on your SD card or phone´s internal memory). These can be run simultaneously and you may continue to use your phone as normal. However, consideration should be given to the amount of data which you have to restore for the Media and Files categories as large restores could slow the operation of your phone. Therefore, you may wish to initiate these restores during a period when your phone usage is low. A file count below each category will give you an indication of the progress being made during the restore process.

With Snuko you can send various commands using either SMS(Android users) or email(BlackBerry users) to your device allowing you to control it remotely without having to log into your online account.

Simply enter your PIN code followed by a space and the particular command which you wish to initiate, as shown below.

SMS/Email message text:

To report device as lost: “[pin code] lost” or “[pin code] device lost”

To activate alarm: “[pin code] alarm on”

To deactivate alarm: “[pin code] alarm off”

To get device location: “[pin code] location” or “[pin code] get location”

To lock device: “[pin code] lock”

To unlock device: “[pin code] unlock”

Please check your 'junk mail' or 'Spam mail', as it might have ended up there. If you still cannot find the activation e-mail please email us at support@snuko.com.

Go to www.snuko.com and click on Login. Click on the link below the password field called “Forgot your password?” which will take you to a page asking you to enter your email address and click on the Send button. An email will then be sent to your registered email address with a new password.

Please email us at support@snuko.com.

We are constantly expanding our services and are looking for partnerships to related companies, which will boost our concept. Examples of relevant partner opportunities include insurance companies, software/hardware retailers, device manufactures, online portals etc. Please visit our Partners page for more information.